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Net Promoter Score℠

Monitor your Net Promoter Score℠ on a timeline.

HeyScore Customer Feedback

Sentiment Analysis

Understand what your customers like and dislike.

HeyScore Customer Feedback

Touchpoints

See how happy your customers are at different points in their journey.

HeyScore Customer Feedback

Customer feedback

Gain insights from real customer feedback.

HeyScore Customer Feedback

What Users Say

HeyScore Customer Feedback

“Thanks to HeyScore, we finally understand what our customers really think — and where we can make things better.”

Lisa M.
E-Commerce Manager
Net Promoter Score Tool User

"Easy setup, powerful insights — we now see HeyScore as a core part of our quality management."

Thomas R.
Head of CX
Net Promoter Score Tool Review

"Since we started using HeyScore, our NPS has improved by 15 points. The dashboard is super intuitive!"

Sophie K.
Head of Customer Care

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Frequently Asked Questions

HeyScore is ideal for any business that cares about customer experience.

Online shops, SaaS platforms, and digital services can easily integrate HeyScore to collect feedback after purchases or interactions. Local businesses like stores, restaurants, or service providers can use tablets or QR codes to gather on-site feedback just as effortlessly.

Collecting feedback with HeyScore is quick and effortless. Simply add a small code snippet to your website, email, or checkout confirmation page — no complex setup required.

Once installed, HeyScore automatically collects and analyzes customer feedback in real time — giving you clear insights into satisfaction and sentiment. From then on, everything runs on autopilot so you can focus on improving your customer experience.

Absolutely. HeyScore works just as well for local stores, restaurants, salons, or service providers.

You can invite customers to share their feedback by scanning a QR code or using a tablet with the HeyScore feedback form. Responses are collected instantly and analyzed automatically.

HeyScore uses advanced AI models to automatically analyze your customer feedback. Each comment is interpreted for sentiment (positive, neutral, or negative) and matched with predefined or custom topics. This allows you to instantly see what your customers love and where you need to improve — without manually reading through every response.

Yes. You can easily import historical feedback from CSV. Once imported, HeyScore automatically analyzes all existing responses — so you can get insights right from day one.

Absolutely. HeyScore is developed and hosted in the EU, following strict GDPR standards. All data is processed securely and only used for analysis within your account. You stay in full control of your customer data — no sharing, no third-party tracking, no hidden processing.

Most users get started in a few minutes. After creating your account, you can connect your first feedback touchpoint (for example, the order confirmation page or email) and start collecting responses immediately. We provide ready-to-use code snippets that can be integrated into most projects without any modifications.